Shipping Policy
Last updated: October 23, 2026
At Margaret Atelier, we are proud to serve customers across the United Kingdom with reliable and efficient shipping. Below you will find everything you need to know about our delivery process.
1. General Shipping Information
We only ship within the United Kingdom. Shipping costs are always free for orders within the United Kingdom.
2. Delivery Time
Total Delivery Time: 6–12 business days.
Our total delivery time consists of two parts: processing time and transit time.
- Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday).
- Transit Time: Once your order has been processed and dispatched, delivery typically takes 5–9 business days (Monday to Friday).
Order Cutoff Time: 6:00 PM (GMT/BST – London Time).
Please note that delivery times are estimates and may be affected by carrier delays or extreme weather conditions. If any significant delays occur, we will inform you accordingly.
3. Failed Delivery or Returned Packages
If a delivery attempt fails due to incorrect or incomplete address details provided by the customer, the order may be returned to us.
In such cases, we will contact you to arrange reshipment. Additional shipping charges may apply for redelivery.
4. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at info@margaretatelier.co.uk or through our Contact Page as soon as possible.
We will investigate the matter with the carrier and work towards a suitable resolution.
5. Updates to This Shipping Policy
We may update this Shipping Policy from time to time. The latest version will always be available on this page.
Company Information
Email: info@margaretatelier.co.uk
Store Name: Margaret Atelier
Grace Dublin is a trading name of Afonso Miguel Barreira Lopes.
Customer Service Available Hours
Mon–Fri: 9:00AM–6:00PM
Sat–Sun: 10:00AM–4:00PM
We aim to respond to your inquiries within 24 hours.
